Capable people are those who: know how to learn; are creative; have a high degree of self-efficacy; can apply competencies in novel as well as familiar situations; and work well with others.

The world is no place for the inflexible, the unprepared, and this applies to organisations as well as individuals. Capable people are more able to deal effectively with the turbulent environment in which we live. Preparedness for continual change is a key attribute for people in any workplace.

The issue of resources is an interesting one. Organisations have unique resources, and they are not productive in themselves.  They have to be converted into capabilities by being managed and coordinated. So it is how the resources are used that determines performance differences in organisations.

These resources include: (a) the tangible financial, physical, (b) the intangible technology, reputation, culture, and (c) the human specialised skills and knowledge, communication and interactive abilities, motivation.